Refund policy
We have a 30-day Exchange policy, which means you have 30 days after receiving your item to request an Exchange.
To be eligible for an Exchange your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start an Exchange, you can contact us at varietybyskl@gmail.com. Please note that returns will need to be sent to the following address:
4780 Ashford Dunwoody Rd
Ste 540 # 477
Atlanta, GA 30338
If your Exchange is accepted, you will need to send the item back with tracking via the carrier you choose.
Items sent back to us without first requesting an Exchange will not be accepted.
You can always contact us for any Exchange question at varietybyskl@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if you believe the item is defective, or damaged so the issue can be evaluated to determine if it qualifies for a return or exchange.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at VarietyBySKL@gmail.com.